Frequently Asked Questions

Everything you need to evaluate TMS with confidence.

Technical, commercial, and operational clarity — before the first conversation.

Platform & Architecture

What exactly is TMS SaaS?

TMS is enterprise-grade garment and tailoring management infrastructure. It replaces the fragmented stack of spreadsheets, WhatsApp groups, paper registers, and disconnected tools that most boutiques and tailoring studios operate with. The platform has three integrated modules — Workshop Intelligence (production floor execution), Bespoke Commerce Engine (customer-facing D2C storefront), and Enterprise Command Center (inventory, workforce, financial governance) — all sharing a single data layer.

Do ecommerce and internal operations share the same data layer?

Yes. Orders from the commerce engine flow directly into production task creation — no import/export, no CSV reconciliation, no manual re-entry. A customer places an order on your storefront, and it appears in your production pipeline with measurements, fabric selections, and style notes intact.

Is this limited to the Indian market?

No. The workflows are optimized for Indian operations first (GST billing, INR pricing, WhatsApp integration), but the architecture supports boutiques in the Gulf, UK, and beyond. Multi-currency support is built into the backend, and the ecommerce storefront can be configured for any market.

Do you support multiple branches or locations?

Yes. The Enterprise Command Center provides multi-location inventory tracking, centralized order routing, and consolidated financial reporting across all operational units. Each branch operates with its own production pipeline while leadership maintains unified oversight.

Is our data private and secure?

Yes. TMS operates on a multi-tenant architecture where each tenant's data is isolated. Customer records, measurements, order history, and financial data are accessible only to authorized users within your organization. We do not share, aggregate, or monetize tenant data.

Modules & Features

Can we activate modules incrementally?

Yes. Tenant access is controlled module by module. Onboarding typically starts with core operations — order creation, task management, staff attendance — and expands as your team adopts the system. You only pay for what you activate.

Is there a mobile app for staff?

Yes. A native Android staff app is available upon onboarding. It includes attendance tracking, task execution, internal chat, notice board, and real-time production updates. The app connects directly to your tenant's workspace and is distributed directly to your team.

What attendance methods are supported?

TMS supports multiple attendance methods: basic check-in/check-out, face recognition attendance, IP-restricted attendance (for office networks), and geofence attendance (for field or distributed teams). The method you use depends on your plan tier and operational requirements.

Can I import my existing client data?

Yes. The platform includes data import/export tools that allow you to migrate existing customer records, measurement histories, and inventory data. Our onboarding team assists with the initial data migration to ensure nothing is lost in transition.

Does the ecommerce storefront support custom garment configurations?

Yes. The Bespoke Commerce Engine includes a style builder with fabric selection, custom measurement input with visual references, and real-time order lifecycle tracking. Customers can co-design their garments, and all specifications flow directly into production without manual transcription.

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Pricing & Billing

What billing durations are supported?

Plans support monthly, half-yearly, annual, and 3-year billing cycles. Longer commitments unlock significant discounts — up to 40% compared to monthly billing. All prices are in INR and exclude applicable GST.

Is there a free trial?

We don't offer a self-serve free trial, but we provide a comprehensive 30-minute demo that covers architecture, module mapping specific to your operation, and the onboarding path. For serious evaluations, we can set up a sandbox tenant with sample data.

What hardware do I need for POS?

TMS is web-based and runs on any device with a modern browser — desktop, tablet, or phone. For the staff app, any Android device (5.0+) works. No specialized hardware is required. For attendance, basic methods need just the app; face recognition requires a front-facing camera.

Do you offer custom pricing for franchises or manufacturers?

Yes. The published tiers cover standard boutique and studio operations. For manufacturing setups, franchise networks, or multi-branch deployments with custom requirements, we offer tailored commercial agreements. Contact our team to discuss your specific scale and needs.

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Onboarding & Support

What does the onboarding process look like?

Onboarding starts with a discovery call to understand your operation, followed by tenant provisioning, data migration assistance, module activation based on your plan, and staff training. Most boutiques are fully operational within 1-2 weeks. We provide hands-on support during the transition period.

What support channels are available?

Support is available via WhatsApp, email, and phone. During onboarding, you get direct access to our implementation team. Post-onboarding, ongoing support is available through your tenant's admin panel and our support channels.

Can TMS replace my current billing software?

Yes. TMS includes GST-ready invoicing, payment tracking, and financial reporting that replaces standalone billing software. Orders, invoices, and payment records are all connected within the same system, eliminating the need for separate accounting tools for day-to-day operations.

What is the recommended next step?

Book a free 30-minute demo via the contact form or Calendly link. The session covers the full architecture, module mapping for your specific operation, pricing clarity, and a concrete onboarding plan. No commitment required.

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